At The Works, we are committed to offering our customers a wide variety of good quality, great value products across our specialist categories through our evolving multi-channel experience.

Our key inputs

Suppliers
  • Over 400 supplier relationships.
  • Located in the UK, Europe and Asia.
  • Close collaboration.

Brand value
  • Exclusive own brands developed in house.
  • Clear purpose, focused on inspiring reading, learning, creativity and play.
Colleagues
  • Approximately 4,000 colleagues who are key to the success of our business.
  • Loyal and dedicated.
  • Highly engaged.

Infrastructure
  • Store network.
  • Online store.
  • Centrally located Support and Distribution Centres.
  • IT infrastructure – investing to ensure scale, efficiency and security.

Who we are

What we do

Design and innovate

  • Identify and bring desirable and on-trend products to the UK market.
  • Unique own-brand products developed by in-house design studio in conjunction with suppliers.
  • New product lines launched on a weekly basis.
  • Five clear product zones: Books; Arts & crafts; Stationery; Toys & games; and Seasonal.

 

12

own brands

8

sub brands

c.10,000

new product lines

introduced in FY23

 

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Source and distribute

  • Experienced buying team sources and curates product ranges, including popular brands to complement own brand offer.
  • Relationships with over 400 suppliers.
  • Work closely with suppliers to ensure product safety and quality control.
  • Warehousing and store distribution undertaken from 157,000 sq ft facility in Coleshill, Birmingham.
  • Online orders fulfilled by third party or picked in store.
  • Leading customer delivery proposition.

 

c.400

stock suppliers

 

157,000

sq ft warehousing and distribution facility

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Sell to customers through convenient channels

  • Stores across the UK and Ireland.
  • Website – 24/7 trading with exclusive and extended ranges.
  • Marketplaces (e.g. Amazon, eBay).
  • Click & collect – linking stores and online.

 

526

stores

'Together' loyalty scheme increases customer engagement and provides valuable customer insights.

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The value we create

c4,000

colleagues

Our people

Employment and a rewarding career


£266k

fundraising in FY23 for Cancer Research UK, Mind, SAMH and Inspire.

Our community

Many other local charities supported
at store level.


£1.0m

 

Our shareholders

final dividend proposed for the year ended
30 April 2023.


c500

suppliers

Our suppliers

Indirectly support employment across our extensive supplier network.


Our customers

Offer affordable, accessible, good quality products to
inspire reading, learning, creativity and play.

Our competitive advantage

Affordable

Customer focused

Family friendly

Convenient

Multi-channel

Empowering