Creating a sustainable economy and transitioning to net zero is the challenge of our times. The responsibility rests collectively with governments, businesses, and the general public. As a retail business we recognise our role in this effort, as well as our responsibility to be socially conscious and maintain high standards of governance.

Our approach

In 2021 we launched our ESG steering group. Its role is to ensure we operate responsibly in line with our purpose and values, and to monitor our ESG agenda. It is chaired by our CEO, includes members of our Operations Board, and meets on a quarterly basis. In 2023 we launched our ESG ‘action groups’ - cross-functional groups dedicated to the implementation and monitoring of work across our ESG strategy.

In evolving our ESG strategy we are building on well-established and effective processes that underpin our social and governance responsibilities and obligations.

In relation to the development of our environmental strategy, including building roadmaps and setting targets to achieve net zero, and to ensure we adhere to all relevant reporting requirements including TCFD and SECR we are continuing to work with a specialist third-party ESG consultancy.



Our ESG pillars: